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SymptomPhoneLink®


SymptomPhoneLink® provides interactive voice response (IVR) technology for the capture of diary data. Subjects participating in a clinical trial use touch-tone telephones to enter symptom data directly into a computer database by responding to digitized voice prompts.

IVR technology assures tracking of protocol compliance and accuracy of diary data entry on the proper date and at the specified time.

The digitized prompts may use the investigator’s voice and may be recorded in any language or multiple languages. Online data are then available 24 hours a day, 7 days a week, to qualified sponsor personnel allowing up-to-date monitoring and analysis of the conduct of the study.

CompleWare is the pioneer of this technology and has been using it since 1985.